TERMS AND CONDITIONS
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to
abide by them at all times.
All content published and made available on our Site is the property of Elevator Video Systems and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Goods:
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
Security Equipment Devices.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery:
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
UPS - 3-5 business Days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Canada, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds for Goods
Refund requests must be made within 60 days after receipt of your goods.
Returns can be made by mail. To return a good by mail, follow the following procedure:
Original shipping charges are not refundable unless deemed that EVS shipped incorrect item(s), incorrect quantity (ies) or original manufacturers defective product (subject to EVS validation).
Returned products will not be accepted unless accompanied by a valid Return Merchandise Authorization Number (RMA).
RMA numbers issued by EVS are valid for 15 days. Shipments received after 15 days will be refused.
Returns must include a copy of the original invoice, the completed EVS packing slip, and a detailed statement of reason for return.
Customer is responsible for all freight charges, duties and taxes, if applicable. Product must be properly packaged and shipped, Prepaid to EVS in its original packaging, or similar packaging that offers an equal degree of protection. EVS will charge the full replacement cost for any missing components or parts. EVS is not responsible for lost or damaged merchandise. We strongly recommend insuring products for return shipping.
Return claims are void if manufacturer’s seal is broken and/or products are altered or modified, subjected to an accident, improper handling,
improper installation, misuse and abuse or operated contrary to the operating instructions. Products returned that are not in “resalable”
Condition will be returned to the customer at their expense.
Discontinued items, special or custom-made equipment items (items not carried as stock even though they may appear on price lists) may not be returned. Returned products will be evaluated at the original purchase price and not at any subsequent price increase or decrease.
Consumer Protection Law:
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability:
Elevator Video Systems and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this site you indemnify and hold harmless Elevator Video Systems and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the Province of Ontario.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
If you have any questions, concerns or complaints, you can contact our offices,
Phone: (289) 271-7979
Mail: 221-2186 Mountain Grove Ave, Burlington, ON L7P 4X4